FAQ
Quietly answered.
Everything we've been asked, considered. Can't find what you need? Write to us.
Shipping
Shipping & delivery
Most orders arrive within 5-9 business days. Tracking is sent the moment your order ships.
Yes. International shipping is calculated at checkout. Duties and taxes vary by destination.
Complimentary shipping on orders over $80 to most destinations.
Returns
Returns & exchanges
30 days, no questions. Items must be unused and in original packaging.
If the return is our error we cover it. Otherwise, return shipping is on you.
5-7 business days from when the piece arrives back at our workshop.
Care
Living with your piece
Each piece arrives with a printed care card. In short: gentle soap, soft cloth, no abrasives. Materials want to be lived with.
Reach out. Our 5-year guarantee covers manufacturing defects. We'll repair or replace.
About us
About Japandi
Designed in studio. Made through small workshops in Japan and Scandinavia we visit personally.
We make things to last decades — that is our north star. Recyclable packaging, responsible materials, no surplus.